Customer Interfacing Jobs: ICT, Commerce, and People
24dutch – IT Consultancy & Business Development (2001 – Present)
- Spearheaded IT consultancy and business development initiatives, focusing on addressing IT-related bottlenecks for clients.
- Expertise in IT sales, strategic purchasing, and IT quotations, facilitating streamlined solutions for client needs.
- Championed a multifaceted approach incorporating People, IT, and Trade, ensuring comprehensive support for clients.
Owner, Billing4MSP.com (2021 – Present)
- Established Billing4MSP.com, a SAAS startup specializing in MSP billing reconciliation services.
- Developed innovative software solutions to streamline end-of-month billing processes for MSPs, enhancing efficiency and reducing errors.
Owner, IT Recruitment Services (2015-2021)
- Provided comprehensive IT recruitment services, matching companies with top IT professionals.
- Specialized in sourcing IT professionals and IT sales personnel, ensuring the best fit for client requirements.
Shareholder, Social Media Services (2011-2014)
- Advised Dutch and German companies on social media services, offering turnkey solutions tailored to their needs.
- Analyzed client requirements and provided bespoke social media strategies to enhance customer engagement.
Freelancer, Software Consultancy (2009-2010)
- Led document control efforts within the process control industry, optimizing document quality and consistency.
- Managed beta testing and IT purchasing activities, ensuring seamless integration of new hardware and software solutions.
Freelancer, Software Consultancy (2007-2009)
- Managed beta testing initiatives and IT purchasing activities within the process control industry, ensuring the successful rollout of new technologies.
- Facilitated the setup of beta tests for new process control systems, contributing to project success.
Sales, Call Centre Software Solution (2004-2006)
- Expanded sales into the European market, focusing on outbound call center productivity and efficiency solutions.
- Analyzed market opportunities and executed targeted sales strategies, achieving set targets in the Benelux and German markets.
Sales, IP Billing Software Solution (2001-2003)
- Managed sales activities within the Benelux region for an OSS/BSS solution provider, expanding sales and fostering client relationships.
- Achieved sales targets and facilitated the implementation of mediation, rating, and billing solutions for corporate clients.
Strategic Purchaser, Thales (1998 – 2001)
- Oversaw strategic purchasing activities for IT software and services at Thales.
- Managed the procurement of technical software licenses and software projects, ensuring adherence to quality standards.
Consultant, Quality Coordinator, Logica CMG (1996 – 1998)
- Served as an IT consultant at Logica CMG, contributing to various projects and maintaining quality management systems.
- Certified Lead Auditor for ISO 9001, responsible for audits on quotations for projects with financial risk.
This comprehensive overview showcases my extensive experience at the intersection of ICT, commerce, and customer interface, highlighting a proven track record of success in delivering tailored solutions and ensuring quality standards compliance.